Where has customer service gone?

The other day I was at one of the major discount retailers in town.  I go there about once a week, and contrary to its direct competitor, I usually am greeted by very friendly sales people and cashiers.  This day, however, was different - and not in a good way.
This led me to thinking.... where has customer service gone?  It seems many sales associates cannot be bothered with simple pleasantries like "hello", "have you found everything you need?"; in fact, some do not even take the trouble to ask you to sign your name when you've handed them your credit card!  A simple "thank you" can go a long way!

Not only can great customer service result in repeat business and/or recommendations, but great customer service does not cost anything!  It is a cost effective method to make your business grow.

Talk about win/win! 

As a small business owner, customer service is paramount to our success.  We try to understand each and every need and want our client has, and we try to fulfill it all while displaying a level of professionalism, understanding and etiquette.

Remember, when talking with your client and delivering your product or service, be sure to treat them as you would want to be treated if you were in their shoes.  Excellent customer service is free and can take your business far!